Shipping & Returns

This page explains how we ship your order, when it should reach you, and how to return it if you need to. It forms part of our Terms & Conditions and is written to meet the Saudi E-Commerce Law and its Implementing Regulations.

1. Order preparation

Orders are prepared on working days once payment is confirmed. Orders received at the weekend or on public holidays are prepared on the next working day.

We aim to prepare and dispatch your order as soon as possible after payment is confirmed, and always within the maximum delivery period set out below.

2. Delivery time

We are bound to deliver within a maximum of fifteen days from completion of purchase. If we exceed that, you may cancel and be refunded in full with no charge.

Estimated delivery is 2 working days in Riyadh and 3–4 working days elsewhere within Saudi Arabia. You receive the shipment details and tracking number as soon as it leaves our warehouse.

3. Coverage and shipping cost

We ship within the Kingdom of Saudi Arabia.

Shipping is free on all orders within the Kingdom, with no minimum order value. No shipping charge is added at checkout.

4. Tracking

When your order leaves our warehouse we send the tracking number and link to your email and mobile. If you have not heard from us within the preparation window, write to support@miapura.com.

5. Failed delivery

The courier delivers to the address you gave us. If delivery fails because the address was inaccurate or the courier could not reach you after the usual attempts, the shipment returns to us and we will contact you to resend it. A further shipping charge may apply.

6. Seven-day right of withdrawal

You may withdraw from the purchase and be refunded within seven days of receiving the product, provided you have not used it and it is in its original condition with its seal and packaging intact.

To exercise this right, write to support@miapura.com with your order number and the reason, and we will guide you through the return.

7. Where the right of withdrawal does not apply

By exception, and for reasons of health and safety, the following cannot be returned:

• Fragrances and personal-care products whose outer wrapping has been opened, whose seals have been broken, or which have been used.
• Products made or personalised to your specification, such as anything engraved.
• Samples and discovery products.
• Products damaged or misused after delivery.

This exception does not affect your right to return a product that is defective, does not match its description, or arrived damaged. In those cases we accept the return even if the seal has been broken.

8. Defective or incorrect products

If a product arrives damaged, defective, or different from what you ordered, tell us within three days of receiving it and include photographs. We cover the full cost of return in those cases, and will replace the product or refund it in full as you prefer, with nothing deducted.

9. Cost of returning

Where you withdraw from a purchase and the product is not defective, you bear the return shipping cost. Where the return is because of a defect or a mistake on our side, we bear it in full.

10. Refunds

Once we receive the returned product and confirm its condition, we issue the refund to the same payment method you used. The money arrives within the periods set by the payment provider and your card issuer — usually five to fourteen working days. Original shipping is also refunded where the return was due to a defect or our error.

11. Exchanges

Exchanges are available on the same conditions as returns, subject to the replacement being in stock. If it is not, we will offer a full refund instead.

12. Cancelling before dispatch

You can cancel free of charge at any point before your order leaves the warehouse. Write to support@miapura.com as soon as you can and we will confirm the cancellation and refund you in full.

13. Questions

For any question about a shipment or a return, the Maison's advisors are at your service at support@miapura.com.

Last updated: 6 April 2026