Not your fragrance? We’ll credit its full value to your wallet, and you keep the fragrance.
To claim, contact AlJoharah on WhatsApp from the same mobile number registered to your MiaPura account.
- The satisfaction promise applies to orders placed on or after 6 September 2026.
- The promise covers these body fragrances: POS, ITIVE, Suhail, Oudwar, Harout and Qoot. Oud and air fresheners are excluded.
- Submit your claim within 7 days of the fragrance’s delivery. We retain the verified claim date; waiting for a reply or processing does not invalidate a claim submitted on time.
- The promise is available once per customer per fragrance across all orders. Once you have received credit for Suhail, you cannot claim it again in another order. A different eligible fragrance can still qualify.
- Credit covers all bottles of the fragrance you disliked in the selected order, based on their actual paid value after discounts, excluding shipping and other fragrances. You keep the bottles covered by the accepted claim.
- Credit goes to the points wallet in your MiaPura account, not to cash or your card. Each point redeems for SAR 1; a fractional credit is rounded up to the next whole point. Points expire 12 months after they are issued.
- We confirm the order, fragrance and credit amount with you first. We would love to learn what you disliked to improve your experience, but feedback is optional and does not affect your eligibility.
- Tamara orders cannot be credited to the wallet. Their refund requests are handled through Tamara under the applicable returns policy.
This is an additional satisfaction promise, separate from ordinary returns. You do not send the fragrance back for an accepted claim under this promise. Your rights for defective or incorrect products remain unchanged.